Amal* was referred to us on a Friday, her husband had been recently released from detention in their home country and was about to be made street homeless on Monday. There was also concern about the supply of medication he depended on running out.
阿邁勒和她的丈夫從小就認識，但現在已經分開七年了,,en,阿邁勒在英國和她生了三個孩子，其中一個身體不好,,en,她的丈夫一直在他的祖國學習，但因為戰爭而不得不停下來,,en,從那以後他就因為政治原因入獄,,en,我們能夠在同一天預訂航班,,en,我們成立了一個Whatsapp群組，讓我們與家人溝通并快速分享所有文書工作,,en,Amal 能夠添加一個朋友來幫助翻譯,,en,她的朋友能夠解釋出發前的 Covid 測試要求，這得到了使用翻譯與推薦慈善機構的電話的支持,,en. Amal had their three children with her in the UK one of whom is in ill health. Her husband has been studying in his home country but had to stop because of the war, he had been in prison for political reasons since 2013.
We were able to make a booking for a flight the same day. We set up a Whatsapp group to allow us to communicate with the family and share all the paperwork quickly. Amal was able to add a friend to help with interpreting. Her friend was able to explain the pre departure Covid testing requirements and this was supported by a call with the referral charity using an interpreter. 完成了所需的 Covid 測試，我們預訂了英國 Covid 測試，並支持他們完成了公共衛生和移民乘客定位器論壇,,en,阿邁勒的丈夫週一晚上出發，週二早上抵達,,en,在他的藥用完前幾天,,en,“他在整個旅行過程中沒有遇到任何困難,,en,登記入住,,en,過境和抵達英國,,en,他們也沒有任何重大顧慮，因為他們信任我們的兩個組織,,en,他們認為溝通和預訂過程很好,,en,她說他們更擔心未來以及抵達英國後會發生什麼，而不是旅行本身,,en,他們對處於相同情況的其他家庭沒有任何建議,,en.
Amal’s husband travelled on Monday night and arrived on Tuesday morning, days before his medication ran out.
“He didn’t have any difficulty in all the process of travelling (checking in, transit and arriving to the UK). They also didn’t have any major concerns because they trusted in both our organisations, and they thought that the communication and booking process was good. She said they worried more about the future and what would happen after the arrival to the UK than about the travel itself. They don’t have any advice for other families in the same situation, 只是人們應該聯繫我們的組織，因為他們非常感謝我們的支持。”,,en,來自推薦慈善機構的反饋,,en,“在機場見面非常情緒化,,en,為了未來，我們要解決,,en,為我們的孩子提供教育並確保安全。”,,en,更改姓名和詳細信息以保護家人的身份,,en (Feedback from referral charity)
“Meeting at the airport was very emotional. For the future we want to settle, provide education to our children and be safe.”
*Names and details changed to protect the family’s identity
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